Question 1

What is Riffla's Company Brain?

Accepted Answer

The Company Brain is everything Riffla knows about your business. You add your website, case studies, playbooks, PDF or Word documents, pasted notes and messages you've already sent; Riffla reads them and builds a profile of what you offer, the proof you can cite, who you sell to and the objections you hear. You approve, reject or edit each item, and every message Riffla writes is built on it.

Question 2

What is Signals?

Accepted Answer

Signals tells you when a company is worth a message. You list the companies you care about and switch on plain yes or no questions, such as “Are they hiring a senior role?”, “Are they building a new team?” or “Have they raised money?”. Riffla reads each company's public job ads, its website and the news about it every day, and reports when an answer becomes yes. Each company gets a short “why now” note, one click finds the people most likely behind it (for a job ad, who the role reports to) with their LinkedIn, and when Riffla writes to someone there it uses the finding as the reason for getting in touch.

Question 3

Can I trust what Signals finds?

Accepted Answer

Every finding comes with the exact words Riffla found and a link to the page, so you can check it in one click before you use it. If the words are not on the page, the finding is thrown away and you never see it. Signals only reads public pages: a company's own site, its public job board and news headlines. It cannot know things a company has not said in public.

Question 4

What can I ask about a company?

Accepted Answer

Anything that would show up in public, written as a yes or no question. Riffla has a ready library for recruiters and for sales teams (who is hiring, who is building a team, new leaders, new funding, new markets), and you can write your own and add context such as “in the UK, in the last 3 months”. Each question has a priority, from strong to minor, and a “not a fit” question takes a company off your list when the answer is yes.

Question 5

Which plans include Signals?

Accepted Answer

Signals is on every plan, Free included. Free watches up to 1 company and can add 1 new company a day. Starter watches up to 5 companies and can add 5 new companies a day. Growth watches up to 100 companies. Advanced watches up to 300 companies. The free trial has the Starter limits. A company you take off your list does not give its place back that day. There is no separate charge: reading the pages uses the AI allowance that comes with your plan.

Question 6

How does Riffla stop AI from making things up?

Accepted Answer

Every draft is written from your Company Brain and the prospect's own profile, and it shows the facts each claim came from. Automatic checks then flag a wrong name, a banned phrase, a topic you've ruled out, or a number that isn't in your knowledge — before anything can go out. You can also switch on “only claim what my knowledge supports”.

Question 7

Will the messages sound like me?

Accepted Answer

Riffla learns a house voice for your company and a personal voice for each teammate from messages you've actually sent — how you open, how you ask, how you sign off. You can fine-tune a voice or give it instructions, and retraining folds in the drafts you sent with few edits.

Question 8

Does Riffla reply to people on its own?

Accepted Answer

No. Riffla triages every reply on LinkedIn and email and drafts an answer in your voice, but a reply only goes out after you approve it (on email, you send it yourself). Replies that need a person — a privacy request, a complaint, a pay negotiation, or anything Riffla isn't confident about — are held for you and never answered automatically.

Question 9

What is autopilot, and when can I use it?

Accepted Answer

Each sequence runs in one of three modes: your own copy exactly as written, personalized by Riffla, or autopilot. Autopilot is earned one message type at a time: once Riffla's first drafts for that type go out unedited at least 90% of the time over 50 or more sends, a workspace admin can switch it on — and it switches itself off if quality slips. It applies to outreach messages, never to replies.

Question 10

How does Riffla stop my team contacting the same person twice?

Accepted Answer

Contact Guard keeps one record of every message, invite and reply across LinkedIn and email for your whole workspace. Before anyone is enrolled in a sequence or imported, Riffla checks it for a recent contact by a teammate, a live conversation, another active sequence or someone who said no — and holds the contact back, with the reason. Anyone who asked to stop is always blocked, and admins choose how strict the other rules are.

Question 11

Can I use Riffla from Claude, ChatGPT or Gemini?

Accepted Answer

Yes. Add Riffla to Claude, ChatGPT, Gemini, Cursor or any assistant that supports MCP, sign in and press Allow (there is no key to copy), and ask in plain English to find people, check who's already been contacted, draft outreach in your voice, plan a campaign or read replies. The assistant acts with your own permissions, and every contact still goes through Contact Guard. Gemini's own app currently takes custom connections from personal Google accounts in the US; Gemini CLI works anywhere.

Question 12

What can I teach the Company Brain with?

Accepted Answer

Your website (Riffla reads the most useful pages), single web pages, PDF, Word, text, Markdown, CSV and HTML files up to 15 MB, text you paste in, and past messages that worked. Team members can add their own personal knowledge, while admins manage what the whole workspace shares.

Question 13

Is my company knowledge shared with other customers?

Accepted Answer

No. Your knowledge, voice and leads belong to your workspace and aren't shown to other customers. Riffla does learn from results across customers, but only as anonymous counts — for example, which kind of message tends to get replies for a type of business — and only once at least three workspaces contribute. Never your text, your leads or your company name.

Question 14

Does the AI cost extra?

Accepted Answer

No. The whole AI agent — Company Brain, AI-written messages, campaign planning and reply suggestions — is in every plan, and AI-written messages never use credits. Each workspace has a monthly fair-use AI allowance that grows with your plan, shown in your Company Brain; if you ever reach it, AI features pause and sequences keep sending your own copy until it resets.

Question 15

What does Riffla's LinkedIn automation do?

Accepted Answer

You design a sequence on a visual canvas — connection requests, messages, InMail, profile views, follows, endorsements, likes, email steps, enrichment and CRM sync — add your leads, and launch. Riffla works through every lead on your own LinkedIn account, takes the right branch based on what each person did (accepted, replied, ignored, already connected), and stops the moment someone replies.

Question 16

Is it safe for my LinkedIn account?

Accepted Answer

Riffla is built to keep your account looking like you. Every sequence only runs inside the working hours and timezone you set, weekends are off by default, and waits between steps are measured in hours and days rather than seconds. Your LinkedIn password and authenticator setup key are encrypted at rest, and you can pause a sequence or disconnect the account at any time.

Question 17

Do I need to keep my computer on or LinkedIn open?

Accepted Answer

No. Once a sequence is launched it runs from Riffla, not from your browser — close the laptop, go to meetings, take the weekend off. You'll see each lead's progress and replies in your dashboard whenever you check in.

Question 18

Where do the leads in a sequence come from?

Accepted Answer

Anywhere you already find them: leads you've saved in Riffla, Smart Search results, prospects captured with the Chrome extension, or a LinkedIn search, Sales Navigator or Recruiter search URL — paste it once and Riffla imports the people in it, and keeps importing as a live list grows.

Question 19

Can Riffla write my LinkedIn messages?

Accepted Answer

Yes. Set a sequence to Personalized and Riffla tailors every connection note, message, InMail and email to the individual lead, using your Company Brain and your voice — or keep your own copy exactly as written. You can also describe who you want to reach and what you want from them and let Riffla plan the whole sequence, or start from a prepared template. AI-written messages don't cost credits.

Question 20

How much does Riffla cost?

Accepted Answer

Every new workspace starts with a 14-day free trial — no credit card — with every feature unlocked, including LinkedIn automation for the first 7 days. After that you can stay on the Free plan (email-only sequences, up to 20 outreach emails a day, 10 credits a month and a taster of the AI agent, no card) or choose Starter (£59), Growth (£99) or Advanced (£189) per user per month; annual billing saves 20%. The full AI agent is included in every paid plan. You can also start on the Free plan and try the 14-day trial later.

Question 21

What counts as a credit?

Accepted Answer

1 credit reveals one verified work email; a direct-dial mobile number costs 10 credits, and a Smart Search page (up to 25 people) costs 1 credit. If data can't be verified, nothing is deducted. AI-written messages, campaign planning and sending email don't use credits at all. Every plan includes a monthly allowance, and you can top up any time at 2p per credit (minimum 500).

Question 22

Can I mix LinkedIn and email in one sequence?

Accepted Answer

Yes — there's only one kind of sequence. Email is a step type alongside the LinkedIn actions, so a lead who doesn't accept your invite can get an email instead, and an email after an earlier email can reply into the same thread as a follow-up. Replies on either channel stop the sequence.

Question 23

Can Riffla send my outreach emails for me?

Accepted Answer

Yes. Add email steps to a sequence — a first email plus as many follow-ups as you want, each with its own wait — and Riffla sends every personalized email on schedule from your own connected sending domain. When a prospect replies, their remaining steps are cancelled automatically. Open, click and reply rates show up per sequence and in your activity feed.

Question 24

What is Smart Search?

Accepted Answer

Smart Search is Riffla's own search across a database of 300M+ professionals, right from your dashboard. Filter by role, company, firmographics and buying signals, or describe who you're looking for in plain English and let AI build the search for you. Each page of up to 25 results costs 1 credit, but revisiting a page you've already viewed — or re-running the exact same search within a day — is free.

Question 25

Can I enrich a spreadsheet I already have?

Accepted Answer

Yes. CSV Enrich takes a CSV or XLSX of contacts — name plus company, website or LinkedIn URL — and returns verified work emails for the whole list in one pass. You only pay for rows we actually verify, and you can export the enriched file or push the results into your pipeline.

Question 26

Where does enrichment data come from?

Accepted Answer

Verified emails and phone numbers come from licensed B2B data partners and public sources, processed with GDPR principles in mind. Opt-out requests are honoured across the network, and every record carries a confidence score.

Question 27

Which CRMs does Riffla integrate with?

Accepted Answer

Riffla connects natively to JobAdder, Bullhorn, Vincere and Loxo — one-click OAuth for JobAdder, Bullhorn and Vincere, and an API key for Loxo — with field mapping and duplicate detection on every integration, and a sequence can sync a lead to your CRM as one of its steps. Anything else connects through a custom API key, and one-click CSV export works everywhere.

Question 28

Does Riffla work with Loxo?

Accepted Answer

Yes. Loxo connects with an API key instead of OAuth: an admin creates a key in Loxo (Settings → API Keys — ask Loxo support to enable it if you don't see it), enters it in Riffla with the agency slug, and Riffla checks it with Loxo before saving. Leads and their outreach activity then sync to Loxo as candidates or contacts, with the source, owner and list you choose and a duplicate check before you capture. The key is encrypted and never shown again.

Question 29

Do I need the Chrome extension?

Accepted Answer

No — LinkedIn automation, Smart Search, enrichment and email outreach all run from your dashboard. The extension is a free extra for the moments you're already on LinkedIn: capture the profile you're looking at, reveal their contact details, draft a message, or push them into your CRM in one click.

Question 30

Can the extension write a message for the profile I'm viewing?

Accepted Answer

Yes. From any captured LinkedIn profile, the extension can generate a personalized first message, follow-up or connection request — you choose the objective, tone, length and call to action, then edit the draft before sending. It doesn't cost credits.

Question 31

Which countries does Riffla work in?

Accepted Answer

Anywhere. Riffla works for teams in the US, Canada, the UK, Australia and everywhere else — there's no region lock on the dashboard, sequences or the extension.

Question 32

I found a bug or have feedback — where do I send it?

Accepted Answer

We're actively testing Riffla and want to hear from you. Use the contact page to report bugs, request features or share anything that felt off — it goes straight to the team.

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