Terms of Service

1. Who can use Riffla

Riffla is intended for business and professional use by individuals and organizations doing legitimate sales or recruitment prospecting. You must be at least 18 and able to form a binding contract to create an account. You're responsible for the accuracy of the account details you provide, for keeping your credentials confidential, and for all activity under your account.

2. The service

Riffla provides: a browser extension that captures and structures prospect details from pages you visit, drafts AI-personalized outreach, and requests contact enrichment; a dashboard for managing leads, credits, CRM/ATS integrations and Smart Search; and Smart Search, a search across Riffla's own professional database. Features, pricing and the Service generally may change as we develop the product.

3. Credits & billing

Riffla operates on a credit system: certain actions — revealing a verified email or phone number, running a Smart Search — consume credits from your balance; unverified attempts aren't charged. During open testing, Riffla is free to use and no credit card is required. We'll give notice before introducing any paid plans or before credits stop being free, and we may adjust credit costs or allowances prospectively, with reasonable notice of material changes.

4. Acceptable use

When using Riffla, you agree not to:

• Use the extension to scrape, automate or bulk-export data at a scale or in a manner that violates the terms of the site you're browsing;
• Use captured or enriched contact data for spam, harassment, or any unlawful outreach, or in a way that breaches applicable data protection or anti-spam law (for example, messaging people who've opted out);
• Resell, sublicense or bulk-redistribute Riffla's data or Smart Search results outside your organization's own CRM/outreach use;
• Attempt to reverse-engineer, probe or bypass Riffla's enrichment, verification or credit systems;
• Share your account credentials, or use the Service to build a competing product.

You're solely responsible for how you use any AI-drafted message the extension generates — review it before sending, and make sure your outreach complies with the laws that apply to you (for example the UK GDPR/PECR, EU GDPR/ePrivacy rules, Australia's Spam Act, CAN-SPAM, or CASL).

5. Your data & connected CRMs

You control what gets captured, enriched and synced. When you connect a CRM or ATS, you're responsible for having the rights needed to import that data into it and for complying with your own CRM provider's terms. You retain ownership of the leads and records you create in Riffla; we retain ownership of the underlying database, enrichment pipeline and Smart Search index.

6. Intellectual property

The Service, including the extension, dashboard, Smart Search index and all associated software, is owned by Riffla and protected by intellectual property laws. These Terms don't grant you any rights to our trademarks, logos or brand assets beyond what's needed to use the Service normally.

7. Third-party integrations

CRM/ATS connections (JobAdder, Bullhorn, Vincere, or a custom API integration) rely on those providers' own APIs and availability. We're not responsible for outages or changes on their side, though we'll do our best to keep integrations working.

8. Disclaimers

The Service is provided “as is.” While we verify contact details before charging a credit, we can't guarantee that every enriched contact remains reachable indefinitely, or that Smart Search results or AI-drafted content are error-free or complete. Riffla is not a substitute for your own judgment about who to contact or what to send.

9. Limitation of liability

To the maximum extent permitted by law, Riffla is not liable for indirect, incidental or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you've paid us in the twelve months before the claim arose (or, during free/open testing, a nominal amount).

10. Termination

You can stop using Riffla and delete your account at any time. We may suspend or terminate accounts that violate these Terms, pose a security risk, or where required by law, with notice where practical.

11. Changes to these terms

We may update these Terms as the product evolves. We'll update the “last updated” date above and, for material changes, notify you via the dashboard or email. Continued use of the Service after changes take effect means you accept them.

12. Governing law

These Terms are governed by the laws of Australia, without regard to conflict-of-law principles, and any dispute will be handled in the courts of that jurisdiction. If you're based in the UK, the EEA, or another country with mandatory local consumer-protection or data-protection laws that can't be waived by agreement — including UK GDPR/EU GDPR rights and equivalent Australian Privacy Act rights — this clause doesn't take those rights away; they apply alongside these Terms.

13. Contact

Questions about these Terms? Email support@riffla.com or visit our contact page.