Terms of Service

1. Who can use Riffla

Riffla is intended for business and professional use by individuals and organizations doing legitimate sales or recruitment prospecting. You must be at least 18 and able to form a binding contract to create an account. You're responsible for the accuracy of the account details you provide, for keeping your credentials confidential, and for all activity under your account. If you sign up on behalf of an organization, you confirm you're authorized to bind it, and you're responsible for the teammates you invite and for what they do in your workspace.

2. The service

Riffla provides: a dashboard for managing leads, credits, billing, CRM/ATS integrations and Smart Search — a search across Riffla's own professional database; outreach sequences that combine LinkedIn actions and email, run on the accounts you connect; the Riffla Agent, which learns your business from the material you give it (your Company Brain), writes and plans outreach in your voice, triages and suggests replies and can, if you choose, act on its own; Contact Guard, which keeps one record of who has been contacted so that nobody is messaged twice; API keys and an MCP endpoint for connecting AI assistants; and a browser extension that captures and structures prospect details from pages you visit, drafts AI-personalized outreach and requests contact enrichment. Features, plans and the Service generally may change as we develop the product.

3. Trial, plans, credits & billing

Every new workspace starts with a 14-day free trial, and no credit card is required. LinkedIn automation is included for the first 7 days of the trial. When the trial ends, your workspace moves to the Free plan unless you've subscribed to a paid plan.

Paid plans (Starter, Growth and Advanced) are charged per user, in pounds sterling, monthly or — at a discount — annually, in advance. What each plan includes, and its current price, is on our pricing page. We may change prices or plan allowances prospectively, with reasonable notice of material changes.

Subscriptions renew automatically until you cancel. You can change or cancel your plan at any time from the billing portal in your dashboard; unless the portal says otherwise, a cancellation takes effect at the end of the period you've already paid for, after which your workspace moves to the Free plan. Payments are processed by Stripe — we never see or store your full card details. Prices don't include taxes unless stated; you're responsible for any applicable taxes, which we add where we are required to collect them. If you think you've been charged in error, contact us and we'll look into it promptly.

Riffla also runs on credits. Certain actions — revealing a verified email or phone number, running a Smart Search, enriching a profile as a step in a sequence — use credits from a balance that your whole workspace shares; unverified attempts aren't charged. Credits are included with your plan each month and you can buy more as top-ups; they have no cash value. Sending email and AI-written messages don't use credits. We may adjust credit costs or allowances prospectively, with reasonable notice of material changes.

To protect deliverability and prevent abuse, each workspace has daily and monthly email-sending limits and a fair-use limit on AI usage. We may adjust these limits, and you can ask us to raise them.

4. Acceptable use

When using Riffla, you agree not to:

• Use the extension or any other part of the Service to scrape, automate or bulk-export data at a scale or in a manner that violates the terms of the site you're browsing;
• Use captured or enriched contact data for spam, harassment, or any unlawful outreach, or in a way that breaches applicable data protection or anti-spam law (for example, messaging people who've opted out);
• Connect a LinkedIn account, mailbox or CRM you aren't authorized to use, or use the Service to impersonate anyone;
• Work around Contact Guard, sending limits, opt-outs or any other safeguard in the Service;
• Add content to your Company Brain, or send messages, that you don't have the right to use or that are unlawful, deceptive or defamatory;
• Resell, sublicense or bulk-redistribute Riffla's data or Smart Search results outside your organization's own CRM/outreach use;
• Attempt to reverse-engineer, probe or bypass Riffla's enrichment, verification or credit systems;
• Share your account credentials or API keys, or use the Service to build a competing product.

You're solely responsible for how you use anything the Service generates — AI-drafted messages, suggested replies and campaign plans included. Review it before it goes out (unless you've chosen to let the agent act on its own), and make sure your outreach complies with the laws that apply to you (for example the UK GDPR/PECR, EU GDPR/ePrivacy rules, Australia's Spam Act, CAN-SPAM, or CASL).

5. LinkedIn & email outreach

When you connect a LinkedIn account or launch a sequence, you authorize Riffla to act on your behalf — sending connection requests and messages, viewing profiles and taking the other actions your sequence describes, and sending email — and you're responsible for that activity as if you had done it yourself. That includes complying with LinkedIn's terms and the laws that apply to you.

LinkedIn restricts some kinds of automation and can limit, challenge or suspend an account at its discretion. We can't guarantee that LinkedIn won't restrict your account, and by connecting it you accept that risk. Only connect an account you're entitled to use, keep its details up to date, and complete any verification LinkedIn asks for.

Email from your sequences is sent through Riffla's email-delivery infrastructure — from a shared Riffla sending domain, or from a subdomain of your own once you've set one up — with replies routed back so that a sequence can stop when someone replies. You must identify yourself accurately in what you send and honour opt-outs.

Contact Guard checks who has already been contacted, has opted out or has replied before anyone is enrolled, and blocks or warns accordingly. It relies on the information in your workspace and is a safeguard, not a guarantee — compliance with the law remains yours.

6. The Riffla Agent & AI-generated content

The Riffla Agent uses AI models to write and plan outreach and to suggest replies. AI output can be wrong, out of date or off-tone, so check it before it's sent. Autopilot — where the agent acts without your review — is off unless you turn it on, you can turn it off at any time, and you're responsible for what is sent under it.

Your Company Brain — the websites, documents, messages and notes you add, and the profile and writing voice Riffla builds from them — is your content, and you must have the right to add it. We use it to run the Service for your workspace. We don't train AI models on it, and its text, and the people named in it, are never shown to other customers.

To produce a result, we send an AI model provider the passages of your Company Brain that the task needs, together with the relevant details about the person you're writing to (and the conversation so far, for a reply). We may also use aggregated, de-identified statistics — for example, which kinds of message tend to get replies — to improve suggestions for all customers; these never contain your content or identify you or the people you contact. See our Privacy Policy for the detail.

7. API keys & AI assistants

You can connect AI assistants and other tools to Riffla, for example through MCP, either by signing in to approve the connection (as with Claude and ChatGPT) or with a personal API key. Either way the assistant acts as you, with the access your role has. Keep keys secret, don't share them, and revoke a key or disconnect an assistant if it leaks or you no longer trust it. You're responsible for everything done through your connections and for what the tools you connect do with the data they can reach through them.

8. Your data & connected CRMs

You control what gets captured, enriched and synced. When you connect a CRM or ATS, you're responsible for having the rights needed to import that data into it and for complying with your own CRM provider's terms.

You retain ownership of the leads and records you create in Riffla, of your Company Brain content and of the messages you send, and you give us the licence we need to host, process and display them in order to run the Service for you. We retain ownership of the underlying database, enrichment pipeline and Smart Search index.

Inside a workspace, administrators can see everything in it, and every member can see the contact history on a lead — who contacted it, and when — so that no one is messaged twice.

9. Intellectual property

The Service, including the extension, dashboard, Smart Search index and all associated software, is owned by Riffla and protected by intellectual property laws. These Terms don't grant you any rights to our trademarks, logos or brand assets beyond what's needed to use the Service normally.

10. Third-party integrations

CRM/ATS connections (Vincere, Bullhorn, JobAdder, Loxo, or a custom API integration), the LinkedIn account and Google or Microsoft mailbox you connect, our payment processor and the AI model providers we use all rely on those providers' own services, terms and availability. We're not responsible for outages or changes on their side, though we'll do our best to keep integrations working. When you connect something, you're responsible for complying with that provider's terms.

11. Disclaimers

The Service is provided “as is.” While we verify contact details before charging a credit, we can't guarantee that every enriched contact remains reachable indefinitely, or that Smart Search results, AI-drafted content or reply suggestions are error-free or complete. We don't promise any particular number of replies, meetings or deals. Riffla is not a substitute for your own judgment about who to contact or what to send.

12. Limitation of liability

To the maximum extent permitted by law, Riffla is not liable for indirect, incidental or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you've paid us in the twelve months before the claim arose (or, if you're on a free trial or the Free plan, a nominal amount).

13. Termination

You can stop using Riffla and cancel any subscription at any time, and you can ask us to delete your account and its data (see our Privacy Policy). We may suspend or terminate accounts that violate these Terms, pose a security risk or put other customers or our sending reputation at risk, or where required by law, with notice where practical. If a paid subscription ends, your workspace moves to the Free plan.

14. Changes to these terms

We may update these Terms as the product evolves. We'll update the “last updated” date above and, for material changes, notify you via the dashboard or email. Continued use of the Service after changes take effect means you accept them.

15. Governing law

These Terms are governed by the laws of Australia, without regard to conflict-of-law principles, and any dispute will be handled in the courts of that jurisdiction. If you're based in the UK, the EEA, or another country with mandatory local consumer-protection or data-protection laws that can't be waived by agreement — including UK GDPR/EU GDPR rights and equivalent Australian Privacy Act rights — this clause doesn't take those rights away; they apply alongside these Terms.

16. Contact

Questions about these Terms? Email support@riffla.com or visit our contact page.